Tech Requirements & Support

You must accept webcam and microphone use in the browser. If you refuse, you may need to use an incognito window to re-trigger the prompt.

You will need to adjust your microphone settings inside your chosen browser prior to entering the game. You can switch these settings during the onboarding process; however, that requires a refresh of the browser.

• On Mac OS, the webcam can sometimes not be found. Rebooting the computer typically fixes this.
• On Windows OS, you cannot share the webcam with another application, including a Zoom application running in the background even if it is not connected to a room.

We recommend that you attend events on a laptop or desktop computer. Mobile devices, including phones and tablets, are not generally recommended. Using them will result in a degraded experience and may even prevent attendees from joining at all, depending on the device.

If a mobile device is your only option, we recommend:

• Chrome on all Android devices
• Safari on all Apple devices (iPhone and iPad)

In rare cases, your company VPN or firewall security settings may prevent your computer from accessing our video conferencing system (Twilio). To troubleshoot:

• Try connecting with VPN off.
• Try connecting on another network, for example, a phone hotspot.
• Contact your IT department to whitelist Twilio servers. We use the gll (Global Low Latency) server, which means all servers must be on the whitelist.