Terms of Service

 
The Go Game Purchases Terms of Serivce

Covid 19 Protocol

For in-person events, The Go Game staff will follow local guidelines and recommendations for Covid 19 safety. In order to keep our staff and all participants safe and healthy, we expect our clients to do the same.

Ending Venue

For the Adventure experience, the Client secures the ending venue location and coordinates the availability of food/beverages (if any). The Client agrees to coordinate with The Go Game to ensure the ending venue meets The Go Game requirements for final presentation, including AV requirements such as a screen, speakers, and microphones. Please note that amplified sound including music and special effects are part of the final presentation and the ending venue should approve of such entertainment. Client is responsible for submitting payment for food/beverages including tax and gratuity.

Audio Visual (AV) Equipment

For in-person events with an Onsite Host 100 or more participants, the client is required to provide all necessary AV equipment. If The Go Game staff will not be onsite, the client is responsible for all AV, no matter how many guests are present.

Venue Access

If, at the request of the client, the game will be played on private property, such as a hotel, convention hall or mall, The Client agrees to obtain necessary permission to allow for the game to occur on such private property. The Client will inform The Go Game of any areas that are off limits to the hunt 2 weeks prior to the Event Date. Client is responsible for any costs associated with permits and/or entrance fees required by the venue.

Customization

The standard customization of the Adventure experience is limited to 5 – 6 Trivia Missions and two additional missions that we will incorporate into the game (2 Creative Missions or 1 Creative and 1 Actor Mission – if Actor missions are included in the game). If alcohol is requested to be included in any customization, the Client is responsible for any associated costs. 

The standard customization of the in-person Game Show is limited to 5 – 6 Trivia Missions. If alcohol is requested to be included in any customization, the Client is responsible for any associated costs. 

For virtual events, all customization upgrades must be confirmed and paid for five business day before event date.

Actors for In-Person Adventure

The Client has the option to add Actor Missions to the Go Game Adventure for an additional cost. This option requires written notice at least one week prior to game date. 

Stationary Players

Sometimes a participant wishes to be included in the game, but not moving around as part of a team (i.e. manager, someone with mobility concerns, etc). If the Client requests to include some of their players as ‘plants’ in the game, The Go Game can provide up to 3 roles at no additional cost. Any other additional participant roles will be billed at $150/role.

Back Up

The Client understands that The Go Game in-person events run on cell phones and is subject to the availability of the available cell networks. In the unlikely event of a network outage or other technical disruptions, The Go Game will be played with a paper back-up version. The Client will not receive a refund in such an event.

The Client understands that The Go Game virtual events run over the internet and is subject to network availability. In the unlikely event of a network outage or other technical disruption, The Client will not receive a refund.

Virtual Event Participants

Participants must use a laptop or desktop to access the game. Mobile devices such as phones and tablets are not supported. Headphones are recommended.

VPN may not be compatible with the platform so it's recommended to test ahead of time. If you are behind a VPN, there’s a chance Weve may not work. We have setup a test URL for each game so that players can test their connection prior to the game.

Participants are advised to arrive 5 min in advance to login and close all other tabs in the browser. We highly recommended Weve being the only tab open. Participants should close programs on their computer that may drain resources such as another meeting platform. 

Participants should be in a quiet space without background noise as this can interrupt the game for other participants. Requires Windows 10 OS or Mac OS - High Sierra or higher. Please use the updated versions of Edge, Firefox, Safari, Chrome.

Refunds for Virtual Events 

The Go Game does not provide refunds or credits for unused rooms or unused custom package features.

Adding Rooms for Virtual Events

Rooms can be added up to 72 hours prior to event date and is pending availability. 

Payment Terms

Once payment is made, client will receive their Experience Credits. Client will be able to schedule their events, as needed, and use their credits toward these events. All credits must be used within two years of purchase (unless otherwise agreed upon). If charges are incurred for additional players or unexpected expenses, they will be invoiced separately after your event. 

Cancellations/Rescheduling

Flex Switch Policy: your event safety net

Up to 3 business days prior to event:

-Free switch from an in-person event to a fully virtual or hybrid event if guests are no longer able to join in-person

-Since virtual events can be a lower cost than in-person events, the client may get an account credit for the cost difference when switching to a fully virtual event. The account credit can be used toward a future event and must be used all at once for a single event. The account credit will be determined on a case by case basis depending on number of guests and costs already incurred by The Go Game / Weve such as travel.

-Free switch from outdoor event to indoor event if there is anticipated bad weather (client to secure indoor venue)


In-Person Event Reschedule with Onsite Host

Day of - not refundable

2-5 business days prior - 25% rescheduling fee

6-19 business days prior - 15% rescheduling fee

20 or more business days prior - free

In-Person Event Cancelation

Day of - not refundable

2-5 business days prior - 50% refund

6-19 business days prior - 70% refund

20 or more business days prior - 85% refund

Virtual Event Cancelation

Day of - not refundable

1-2 business day before - 50% refund

3-4 business days before - 75% refund

5 or more business days before - 85% refund

Virtual Event Reschedule

Within 24 hours of an event - 50% rescheduling fee

2 business days before - 25% rescheduling fee

5 business days before - 15% rescheduling fee

More than 5 business days before - free to reschedule

Participants

With this agreement, the minimum number of Participants will be considered “locked in” and used to calculate the final bill. Refunds will not be issued for reductions in the number of participants or for absentee participants on the event date. The allowed maximum number of participants based on the pricing for this event is {{deal.num_of_players}}. Pricing tiers for additional players may be available if your sales specialist is informed at least 72 hours in advance. If the client requests that the same number of players be divided into more teams than the Number of Teams specified above, they are available for $100 per additional team requested.

Contracted Time

The Game Producer will confirm the start and end times of the event no later than one week prior to the event date. The Client may request an adjustment to the event timing within one week of the event – such requests must be submitted to both the Game Producer and Go Game sales to confirm availability and discuss any possible incurred fees (ex. changes to flights). If the Client causes or requests a delay in the start time the day of the event, The Go Game reserves the right to shorten the duration of the game in order to end at the scheduled  time, or increase the price to cover the costs of additional staff time. No refunds or discounts will be offered for shorter event durations due to Client request or action.

Transportation

Client will be responsible for Participant transportation to and from the meeting location (if needed). 

Weather

The Client understands that The Go Game will be run rain or shine. In the event of inclement weather, all efforts will be made by The Go Game to minimize player exposure to the elements. No discounts or refunds will be issued. The client may, with 48 hours written notice, change to an indoor game show in the case of inclement weather. In this case, the Client is responsible for securing the indoor venue.

Intellectual Property

The client understands that all assets and material created for The Go Game remains the intellectual property of The Go Game. This includes but is not limited to all mission text, scripts, photos and software used in the creation of the game. 

Mediation

If a dispute arises relating to this agreement, the parties will follow this procedure before pursuing any other remedy:

1) The parties will promptly meet to attempt in good faith to negotiate a resolution of the dispute.

2) If, within 30 days after that meeting, the parties have not resolved the dispute, they will submit the dispute to a mediator appointed by The Go Game and both parties will bear the costs equally.

3) After a mediator is appointed, the parties will participate in good faith in the mediation. If the dispute is not resolved within 30 days, it will be settled by arbitration and judgment upon the award rendered by the arbitrator may be entered in any court having jurisdiction.

Liability Release

The Client hereby voluntarily releases, discharges, waives and relinquishes any and all actions or causes of action for personal injury, property damage or wrongful death occurring to any participants arising as a result of engaging in or receiving instructions in The Go Game program or activities incidental hereto, wherever or however the same may occur and for whatever period said activities, or instructions may continue, and the Client, does for him/herself, his/her heirs, share holders, executors, administrators and assigns hereby release, waive, discharge and relinquish any action or causes of action, aforesaid, which may hereafter arise for the Client, and agrees that under no circumstances will he/she or his/her heirs, executors, administrators and assigns prosecute or in any way whatsoever, present any claim for personal injury, property damage or wrongful death against The Go Game, or any of its officers, agents, servants or employees.

The Client shall indemnify and hold harmless The Go Game, its officers, directors and employees from any and all claims, liability, damages, costs or expenses that may incur as a result or in connection with any claim, demand, action or other proceeding arising from the actions of the Client or any third party retained or utilized by the Client in connection with the performance of The Go Game and its services.

The Client acknowledges that he/she has read the foregoing paragraphs of the liability release, has been fully and completely advised of the potential dangers incidental to engaging in The Go Game program, and is fully aware of the legal consequences of signing this instrument.

Insurance

The Go Game agrees to carry and maintain and provide evidence of liability and other insurance in commercially reasonable amounts sufficient to provide coverage against any claims arising from any activities arising out of or resulting from the respective obligations pursuant to this contract.

Classic Onsite Host Terms - Adventure, Music Video, Movie, Secret Agent

Covid 19 Protocol

The Go Game staff will follow local guidelines and recommendations for Covid 19 safety. In order to keep our staff and all participants safe and healthy, we expect our clients to do the same.

Ending Venue

The Client secures the ending venue location and coordinates the availability of food/beverages (if any). The Client agrees to coordinate with The Go Game to ensure the ending venue meets The Go Game requirements for final presentation, including AV requirements such as a screen, speakers, and microphones. Please note that amplified sound including music and special effects are part of the final presentation and the ending venue should approve of such entertainment. Client is responsible for submitting payment for food/beverages including tax and gratuity.

Audio Visual (AV) Equipment

For events with 100 or more participants, the client is required to provide all necessary AV equipment.

Venue Access

If, at the request of the client, the game will be played on private property, such as a hotel, convention hall or mall, The Client agrees to obtain necessary permission to allow for the game to occur on such private property. The Client will inform The Go Game of any areas that are off limits to the hunt 2 weeks prior to the Event Date. Client is responsible for any costs associated with permits and/or entrance fees required by the venue.

Customization

The standard customization of The Go Game is limited to 5 – 6 Trivia Missions and two additional missions that we will incorporate into the game (2 Creative Missions or 1 Creative and 1 Actor Mission – if Actor missions are included in the game). If alcohol is requested to be included in any customization, the Client is responsible for any associated costs. 

Actors

The Client has the option to add Actor Missions to the Go Game Adventure for an additional cost. This option requires written notice at least one week prior to game date. 

Stationary Players

Sometimes a participant wishes to be included in the game, but not moving around as part of a team (i.e. manager, someone with mobility concerns, etc). If the Client requests to include some of their players as ‘plants’ in the game, The Go Game can provide up to 3 roles at no additional cost. Any other additional participant roles will be billed at $150/role.

Back up

The Client understands that The Go Game runs on cell phones and is subject to the availability of the available cell networks. In the unlikely event of a network outage or other technical disruptions, The Go Game will be played with a paper back-up version. The Client will not receive a refund in such an event.

Payment Terms

This document must be signed to reserve the date of your event. The full amount is due upon signing. If charges are incurred for additional players or unexpected expenses, they will be invoiced separately after your event. 

Cancellations/Rescheduling

Flex Switch Policy: your event safety net

Up to 3 business days prior to event:

-Free switch from an in-person event to a fully virtual or hybrid event if guests are no longer able to join in-person

-Since virtual events can be a lower cost than in-person events, the client may get an account credit for the cost difference when switching to a fully virtual event. The account credit can be used toward a future event and must be used all at once for a single event. The account credit will be determined on a case by case basis depending on number of guests and costs already incurred by The Go Game / Weve such as travel.

-Free switch from outdoor event to indoor event if there is anticipated bad weather (client to secure indoor venue)

In-Person Event Reschedule with Onsite Host

Day of - not refundable

2-5 business days prior - 25% rescheduling fee

6-19 business days prior - 15% rescheduling fee

20 or more business days prior - free

In-Person Event Cancelation

Day of - not refundable

2-5 business days prior - 50% refund

6-19 business days prior - 70% refund

20 or more business days prior - 85% refund

Participants

With this agreement, the minimum number of Participants will be considered “locked in” and used to calculate the final bill. Refunds will not be issued for reductions in the number of participants or for absentee participants on the event date. The allowed maximum number of participants based on the pricing for this event is {{deal.num_of_players}}. Pricing tiers for additional players may be available if your sales specialist is informed at least 72 hours in advance. If the client requests that the same number of players be divided into more teams than the Number of Teams specified above, they are available for $100 per additional team requested.

Contracted Time

The Game Producer will confirm the start and end times of the event no later than one week prior to the event date. The Client may request an adjustment to the event timing within one week of the event – such requests must be submitted to both the Game Producer and Go Game sales to confirm availability and discuss any possible incurred fees (ex. changes to flights). If the Client causes or requests a delay in the start time the day of the event, The Go Game reserves the right to shorten the duration of the game in order to end at the scheduled  time, or increase the price to cover the costs of additional staff time. No refunds or discounts will be offered for shorter event durations due to Client request or action.

Transportation

Client will be responsible for Participant transportation to and from the meeting location (if needed).

Weather

The Client understands that The Go Game will be run rain or shine. In the event of inclement weather, all efforts will be made by The Go Game to minimize player exposure to the elements. No discounts or refunds will be issued. The client may, with 48 hours written notice, change to an indoor game show in the case of inclement weather.

Intellectual Property

The client understands that all assets and material created for The Go Game remains the intellectual property of The Go Game. This includes but is not limited to all mission text, scripts, photos and software used in the creation of the game.

Mediation

If a dispute arises relating to this agreement, the parties will follow this procedure before pursuing any other remedy:

1) The parties will promptly meet to attempt in good faith to negotiate a resolution of the dispute.

2) If, within 30 days after that meeting, the parties have not resolved the dispute, they will submit the dispute to a mediator appointed by The Go Game and both parties will bear the costs equally.

3) After a mediator is appointed, the parties will participate in good faith in the mediation. If the dispute is not resolved within 30 days, it will be settled by arbitration and judgment upon the award rendered by the arbitrator may be entered in any court having jurisdiction.

Liability Release

The Client hereby voluntarily releases, discharges, waives and relinquishes any and all actions or causes of action for personal injury, property damage or wrongful death occurring to any participants arising as a result of engaging in or receiving instructions in The Go Game program or activities incidental hereto, wherever or however the same may occur and for whatever period said activities, or instructions may continue, and the Client, does for him/herself, his/her heirs, share holders, executors, administrators and assigns hereby release, waive, discharge and relinquish any action or causes of action, aforesaid, which may hereafter arise for the Client, and agrees that under no circumstances will he/she or his/her heirs, executors, administrators and assigns prosecute or in any way whatsoever, present any claim for personal injury, property damage or wrongful death against The Go Game, or any of its officers, agents, servants or employees.

The Client shall indemnify and hold harmless The Go Game, its officers, directors and employees from any and all claims, liability, damages, costs or expenses that may incur as a result or in connection with any claim, demand, action or other proceeding arising from the actions of the Client or any third party retained or utilized by the Client in connection with the performance of The Go Game and its services.

The Client acknowledges that he/she has read the foregoing two paragraphs of the liability release, has been fully and completely advised of the potential dangers incidental to engaging in The Go Game program, and is fully aware of the legal consequences of signing this instrument.

Insurance

The Go Game agrees to carry and maintain and provide evidence of liability and other insurance in commercially reasonable amounts sufficient to provide coverage against any claims arising from any activities arising out of or resulting from the respective obligations pursuant to this contract.


GAME SHOW TERMS

Covid 19 Protocol

When in-person, The Go Game staff will follow local guidelines and recommendations for Covid 19 safety. In order to keep our staff and all participants safe and healthy, we expect our clients to do the same.

Technology

The Client agrees to coordinate with The Go Game to ensure the venue meets The Go Game requirements, including AV requirements such as a screen, speakers, and microphones. Please note that amplified sound including music and special effects are part of the event and the venue should approve of such entertainment. Client is responsible for submitting payment for food/beverages including tax and gratuity.

In-person participants will use their own smart phones to access the game. Smart phones must be iPhones with iOS 10+ or above or Android phones running 6.0 and higher operating system.

Remote participants (if applicable) must use a laptop or desktop to access the game. Mobile devices such as phones and tablets are not supported for remote players. Headphones are recommended. VPN may not be compatible with the platform so it's recommended to test ahead of time. If you are behind a VPN, there’s a chance Weve may not work. We have setup a test URL for each game so that players can test their connection prior to the game.

Remote participants are advised to arrive 5 min in advance to login and close all other tabs in the browser. We highly recommended Weve being the only tab open. Participants should close programs on their computer that may drain resources such as another meeting platform. 

Remote participants should be in a quiet space without background noise as this can interrupt the game for other participants. Requires Windows 10 OS or Mac OS - High Sierra or higher. Please use the updated versions of Edge, Firefox, Safari, Chrome.

Venue Access

If, at the request of the client, the game will be played on private property, such as a hotel, convention hall or mall, The Client agrees to obtain necessary permission to allow for the game to occur on such private property. Client is responsible for any costs associated with permits and/or entrance fees required by the venue.

Customization

The standard customization of the Game Show is limited to 5 – 6 Trivia Missions. If alcohol is requested to be included in any customization, the Client is responsible for any associated costs.

Back up

The Client understands that The Go Game runs on cell phones and is subject to the availability of the available cell networks. In the unlikely event of a network outage or other technical disruptions, The Go Game will be played with a paper back-up version. The Client will not receive a refund in such an event.

Payment Terms

This document must be signed to reserve the date of your event. The full amount is due upon signing. If charges are incurred for additional players or unexpected expenses, they will be invoiced separately after your event.

Rescheduling/Cancelation

Flex Policy: your event safety net

up to 3 business days prior to event

-Free switch from an in-person event to a fully virtual or hybrid event if guests are no longer able to join in-person

-Since virtual events can be a lower cost than in-person events, the client may get an account credit for the cost difference when switching to a fully virtual event. The account credit can be used toward a future event and must be used all at once for a single event. The account credit will be determined on a case by case basis depending on the number of guests and costs already incurred by The Go Game / Weve such as travel.

-Free switch from outdoor event to indoor event if there is anticipated bad weather (client to secure indoor venue)

In-Person Event Reschedule with Onsite Host

Day of - not refundable

2-5 business days prior - 25% rescheduling fee

6-19 business days prior - 15% rescheduling fee

20 or more business days prior - free

In-Person Event Reschedule with Remote Host

Less than 5 business days prior - 15% rescheduling fee

5 or more business days prior - no rescheduling fee

In-Person Event Cancelation

Day of - not refundable (

2-5 business days prior - 50% refund

6-19 business days prior - 70% refund

20 or more business days prior - 85% refund

For our In-Person/Hybrid Game Show:

-in select cities, our Super Flex allows you to switch from live hosted to virtual up to 3 hours in advance.

Terms and conditions apply; subject to availability

Participants

With this agreement, the minimum number of Participants will be considered “locked in” and used to calculate the final bill. Refunds will not be issued for reductions in the number of participants or for absentee participants on the event date. The allowed maximum number of participants based on the pricing for this event is {{deal.num_of_players}}. Pricing tiers for additional players may be available if your sales specialist is informed at least 72 hours in advance. If the client requests that the same number of players be divided into more teams than the Number of Teams specified above, they are available for $100 per additional team requested.

Contracted Time

The Game Producer will confirm the start and end times of the event no later than one week prior to the event date. The Client may request an adjustment to the event timing within one week of the event – such requests must be submitted to both the Game Producer and Go Game sales to confirm availability and discuss any possible incurred fees (ex. changes to flights). If the Client causes or requests a delay in the start time the day of the event, The Go Game reserves the right to shorten the duration of the game in order to end at the scheduled  time, or increase the price to cover the costs of additional staff time. No refunds or discounts will be offered for shorter event durations due to Client request or action.

Transportation

Client will be responsible for Participant transportation to and from the meeting location (if needed).

Intellectual Property

The client understands that all assets and material created for The Go Game remains the intellectual property of The Go Game. This includes but is not limited to all mission text, scripts, photos and software used in the creation of the game.

Mediation

If a dispute arises relating to this agreement, the parties will follow this procedure before pursuing any other remedy: 1) The parties will promptly meet to attempt in good faith to negotiate a resolution of the dispute. 2) If, within 30 days after that meeting, the parties have not resolved the dispute, they will submit the dispute to a mediator appointed by The Go Game and both parties will bear the costs equally. 3) After a mediator is appointed, the parties will participate in good faith in the mediation. If the dispute is not resolved within 30 days, it will be settled by arbitration and judgment upon the award rendered by the arbitrator may be entered in any court having jurisdiction.

Liability Release

The Client hereby voluntarily releases, discharges, waives and relinquishes any and all actions or causes of action for personal injury, property damage or wrongful death occurring to any participants arising as a result of engaging in or receiving instructions in The Go Game program or activities incidental hereto, wherever or however the same may occur and for whatever period said activities, or instructions may continue, and the Client, does for him/herself, his/her heirs, share holders, executors, administrators and assigns hereby release, waive, discharge and relinquish any action or causes of action, aforesaid, which may hereafter arise for the Client, and agrees that under no circumstances will he/she or his/her heirs, executors, administrators and assigns prosecute or in any way whatsoever, present any claim for personal injury, property damage or wrongful death against The Go Game, or any of its officers, agents, servants or employees. The Client shall indemnify and hold harmless The Go Game, its officers, directors and employees from any and all claims, liability, damages, costs or expenses that may incur as a result or in connection with any claim, demand, action or other proceeding arising from the actions of the Client or any third party retained or utilized by the Client in connection with the performance of The Go Game and its services.

The Client acknowledges that he/she has read the foregoing two paragraphs of the liability release, has been fully and completely advised of the potential dangers incidental to engaging in The Go Game program, and is fully aware of the legal consequences of signing this instrument.

Insurance

The Go Game agrees to carry and maintain and provide evidence of liability and other insurance in commercially reasonable amounts sufficient to provide coverage against any claims arising from any activities arising out of or resulting from the respective obligations pursuant to this contract.

VIRTUAL TERMS
 
Participants must use a laptop or desktop to access the game. Mobile devices such as phones and tablets are not supported. Headphones are recommended.

VPN may not be compatible with the platform so it's recommended to test ahead of time. If you are behind a VPN, there’s a chance Weve may not work. We have setup a test URL for each game so that players can test their connection prior to the game.

Participants are advised to arrive 5 min in advance to login and close all other tabs in the browser. We highly recommended Weve being the only tab open. Participants should close programs on their computer that may drain resources such as another meeting platform. 

Participants should be in a quiet space without background noise as this can interrupt the game for other participants. Requires Windows 10 OS or Mac OS - High Sierra or higher. Please use the updated versions of Edge, Firefox, Safari, Chrome.

Refunds

The Go Game / Weve does not provide refunds or credits for unused rooms or unused custom package features.

Customization Upgrades
All customization upgrades must be confirmed and paid for five business day before event date.

Adding Rooms
Rooms can be added up to 72 hours prior to event date and is pending availability.

Disruptions
The Client understands that The Go Game / Weve runs over the internet and is subject to network availability. In the unlikely event of a network outage or other technical disruption, The Client will not receive a refund.

Cancellation / Rescheduling Policy
Virtual Event Cancelation

Day of - not refundable
1-2 business day before - 50% refund
3-4 business days before - 75% refund
5 or more business days before - 85% refund
Virtual Event Reschedule
Within 24 hours of an event - 50% rescheduling fee
2 business days before - 25% rescheduling fee
5 business days before - 15% rescheduling fee
More than 5 days before - free to reschedule